Research · Sep 22, 2025 · ZeroDay Catalog
Critical Vulnerability in SolarWinds Web Help Desk Exposes Systems to Remote Code Execution
A newly discovered vulnerability in SolarWinds Web Help Desk could allow attackers to execute arbitrary commands on affected systems, necessitating immediate attention from security teams.
What changed
The SolarWinds Web Help Desk has been identified with a serious vulnerability related to the deserialization of untrusted data. This flaw allows unauthenticated attackers to exploit the AjaxProxy component, leading to potential remote code execution on the host system.
This vulnerability is particularly concerning as it serves as a patch bypass for previously addressed vulnerabilities, namely CVE-2024-28988 and CVE-2024-28986.
Who is affected
Organizations utilizing SolarWinds Web Help Desk are at risk, especially those that have not yet applied the latest security updates.
The vulnerability can impact a wide range of users, including IT departments, managed service providers, and any enterprise relying on this software for ticketing and support.
- SolarWinds Web Help Desk users
- IT departments managing support systems
- Managed service providers using SolarWinds solutions
- Enterprises with critical operations relying on this software
What to do
Security teams should prioritize assessing their environments for the presence of SolarWinds Web Help Desk and ensure that all necessary patches are applied immediately.
Monitoring for unusual activity on affected systems is also recommended to detect any potential exploitation attempts.
- Apply the latest patches from SolarWinds without delay.
- Conduct a thorough review of system logs for any signs of exploitation.
- Implement additional security measures such as network segmentation to limit exposure.
- Stay informed on updates from SolarWinds and relevant security advisories.