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Findings

Vulnerability · CVE-2021-35232

SolarWinds webhelpdesk Use of Hard-coded Credentials

Published Jul 29, 2025 · corrected/updated Jul 29, 2025 · SolarWinds webhelpdesk · evidence confidence very high

Hard coded credentials discovered in SolarWinds Web Help Desk product. Through these credentials, the attacker with local access to the Web Help Desk host machine allows to execute arbitrary HQL queries against the database and leverage the vulnerability to steal the password hashes of the users or insert arbitrary data into the database.

Grounded briefings

Catalog interpretations for three audiences. Each brief cites ingested metadata and the original advisories below. They are not independent research and they do not invent exploit steps.

Executive

CVE-2021-35232 is a unknown public vulnerability record for SolarWinds webhelpdesk. CISA lists it as known exploited. Published remediation guidance: Apply remediations or mitigations per vendor instructions or discontinue use of the product if remediation or mitigations are unavailable. This summary is a catalog interpretation of the ingested metadata and cites the original advisories below.

System administrator

Identify whether SolarWinds webhelpdesk is in your estate, then compare installed versions with the affected ranges. Affected packages or ranges on record: SolarWinds webhelpdesk. Published remediation guidance: Apply remediations or mitigations per vendor instructions or discontinue use of the product if remediation or mitigations are unavailable. Prefer the vendor or distribution advisory linked in Sources before changing production systems. This is a catalog interpretation, not a runbook.

Security analyst

Signals on file: no CVSS/EPSS yet. CISA lists it as known exploited. Sources contributing to this record: cve_org, vulncheck_kev. Public exploit references, when present, are outbound links only and are not proof of active exploitation. This is a catalog interpretation of stored metadata.

Exploitation and remediation

  • Exploitation evidence

    Confirmed in CISA KEV since Jul 29, 2025. Listed in CISA KEV and VulnCheck KEV.

  • Patch and remediation

    Apply remediations or mitigations per vendor instructions or discontinue use of the product if remediation or mitigations are unavailable.

  • Safe detection guidance

    Compare installed versions with the affected ranges below and verify the advisory from the original publisher. This site stores metadata and outbound links only; it does not ship exploit code or proof-of-concept payloads.

Code

The project this record applies to. Exploit listings stay in References.

No public source repository is identified for this product.

Timeline

Detection, updates, and resolution for this record.

  1. Jul 29, 2025 · VulnCheck KEV

    Detected

    Hard coded credentials discovered in SolarWinds Web Help Desk product. Through these credentials, the attacker with local access to the Web Help Desk host machine allows to execute arbitrary HQL queries against the database and leverage the vulnerability to steal the password hashes of the users or insert arbitrary data into the database.

  2. Jul 29, 2025 · CISA KEV

    Known exploited

    Apply remediations or mitigations per vendor instructions or discontinue use of the product if remediation or mitigations are unavailable.

Affected

  • vendor SolarWinds webhelpdeskversion unspecified

Sources

  • CVE.orgVulnerability recordCVE-2021-35232

    Official CVE identifier

    cve.org
  • VulnCheck KEVConfirmed exploitationCVE-2021-35232

    Hard coded credentials discovered in SolarWinds Web Help Desk product. Through these credentials, the attacker with local access to the Web Help Desk host machine allows to execute arbitrary HQL queries against the database and leverage the vulnerability to steal the password has

    vulncheck.com

References