Findings

CVE-2021-37415

Zoho ManageEngine ServiceDesk Authentication Bypass Vulnerability

Published Aug 31, 2021 · updated Jun 16, 2026 · zohocorp manageengine servicedesk plus

Zoho ManageEngine ServiceDesk Plus before 11302 is vulnerable to authentication bypass that allows a few REST-API URLs without authentication.

Timeline

Detection, updates, and resolution for this record.

  1. Aug 31, 2021 · Catalog

    Detected

    Zoho ManageEngine ServiceDesk Plus before 11302 is vulnerable to authentication bypass that allows a few REST-API URLs without authentication.

  2. Dec 1, 2021 · CISA KEV

    Known exploited

    Apply updates per vendor instructions.

  3. Dec 15, 2021 · CISA KEV

    Remediation due

    Apply updates per vendor instructions.

  4. Jun 16, 2026 · Catalog

    Updated

    Zoho ManageEngine ServiceDesk Plus before 11302 is vulnerable to authentication bypass that allows a few REST-API URLs without authentication.

Required action

Apply updates per vendor instructions.

CISA due date Dec 15, 2021

Affected

  • cpe zohocorp/manageengine servicedesk plus11.0
  • cpe zohocorp/manageengine servicedesk plus11.1
  • vendor Zoho ManageEngine ServiceDesk Plus (SDP)version unspecified

Sources

  • CISA KEVCVE-2021-37415

    Zoho ManageEngine ServiceDesk Plus before 11302 is vulnerable to authentication bypass that allows a few REST-API URLs without authentication

    cisa.gov
  • CVE.orgCVE-2021-37415

    Official CVE identifier

    cve.org
  • FIRST EPSSCVE-2021-37415

    30-day exploitation probability 99.8%

    first.org
  • NIST NVDCVE-2021-37415

    Zoho ManageEngine ServiceDesk Plus before 11302 is vulnerable to authentication bypass that allows a few REST-API URLs without authentication.

    nvd.nist.gov

References