Findings

CVE-2024-28987

SolarWinds Web Help Desk Hardcoded Credential Vulnerability

Published Aug 21, 2024 · updated Jun 17, 2026 · solarwinds web help desk

The SolarWinds Web Help Desk (WHD) software is affected by a hardcoded credential vulnerability, allowing remote unauthenticated user to access internal functionality and modify data.

Timeline

Detection, updates, and resolution for this record.

  1. Aug 21, 2024 · Catalog

    Detected

    The SolarWinds Web Help Desk (WHD) software is affected by a hardcoded credential vulnerability, allowing remote unauthenticated user to access internal functionality and modify data.

  2. Oct 15, 2024 · CISA KEV

    Known exploited

    Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

  3. Nov 5, 2024 · CISA KEV

    Remediation due

    Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

  4. Jun 17, 2026 · Catalog

    Updated

    The SolarWinds Web Help Desk (WHD) software is affected by a hardcoded credential vulnerability, allowing remote unauthenticated user to access internal functionality and modify data.

Required action

Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

CISA due date Nov 5, 2024

Affected

  • cpe solarwinds/web help deskversion unspecified
  • cpe solarwinds/web help desk12.8.3
  • vendor SolarWinds Web Help Deskversion unspecified

Sources

  • CISA KEVCVE-2024-28987

    SolarWinds Web Help Desk contains a hardcoded credential vulnerability that could allow a remote, unauthenticated user to access internal functionality and modify data.

    cisa.gov
  • CVE.orgCVE-2024-28987

    Official CVE identifier

    cve.org
  • FIRST EPSSCVE-2024-28987

    30-day exploitation probability 93.3%

    first.org
  • Metasploit Modulesauxiliary_gather/solarwinds_webhelpdesk_backdoor

    Public module reference (normal). Module source is not copied into this catalog.

    rapid7.com
  • NIST NVDCVE-2024-28987

    The SolarWinds Web Help Desk (WHD) software is affected by a hardcoded credential vulnerability, allowing remote unauthenticated user to access internal functionality and modify data.

    nvd.nist.gov

References