CVE-2024-57728
SimpleHelp Path Traversal Vulnerability
Published Jan 15, 2025 · updated Jun 17, 2026 · SimpleHelp SimpleHelp
SimpleHelp contains a path traversal vulnerability that allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.
Timeline
Detection, updates, and resolution for this record.
Jan 15, 2025 · Catalog
Detected
SimpleHelp contains a path traversal vulnerability that allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.
Apr 24, 2026 · CISA KEV
Known exploited
Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
May 8, 2026 · CISA KEV
Remediation due
Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
Jun 17, 2026 · Catalog
Updated
SimpleHelp contains a path traversal vulnerability that allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.
Required action
Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
CISA due date May 8, 2026
Affected
- cpe simple-help/simplehelpversion unspecified
- vendor SimpleHelp SimpleHelpversion unspecified
Sources
- CISA KEVCVE-2024-57728
SimpleHelp contains a path traversal vulnerability that allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.
cisa.gov - CVE.orgCVE-2024-57728
Official CVE identifier
cve.org - FIRST EPSSCVE-2024-57728
30-day exploitation probability 64.7%
first.org - NIST NVDCVE-2024-57728
SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.
nvd.nist.gov