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Vulnerabilities

Vulnerability · CVE-2024-57728

SimpleHelp Path Traversal Vulnerability

Published Jan 15, 2025 · catalog updated Jun 17, 2026 · SimpleHelp SimpleHelp

Patch now

CVE-2024-57728 is in the CISA known-exploited catalog, due May 8, 2026. Confirm SimpleHelp SimpleHelp against the vendor advisory and apply that fix. The CVSS score does not change the priority.

Gaps on this record

  • No version range is stored. A customer cannot check an installed version against this record.
Severity
High7.2
Known exploitation
CISA KEV and VulnCheck KEV
EPSS
64.66%
Remediation
Remediation guidance
Affected products
cpe simple-help/simplehelp · vendor SimpleHelp SimpleHelp

SimpleHelp contains a path traversal vulnerability that allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.

Are you affected?

Enter the version you run. The result uses only the ranges stored on this record.

The check returns affected, not affected, or incomplete. It does not guess a version that is missing from the record.

  • cpe simple-help/simplehelpversion unspecified
  • vendor SimpleHelp SimpleHelpversion unspecified

How to fix CVE-2024-57728

What to do

Three questions, each answered from this record only. Confirm the vendor advisory before you patch.

Should you patch?

CVE-2024-57728 is in the CISA known-exploited catalog, due May 8, 2026. Confirm SimpleHelp SimpleHelp against the vendor advisory and apply that fix. The CVSS score does not change the priority.

Which versions are affected?

Affected version ranges are not on this record. Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.

What should an analyst verify?

CWE-22: Path Traversal; CWE-59: Link Following. EPSS 64.66%. The CISA KEV listing is the exploitation evidence. No Exploit-DB or Metasploit reference is linked. Use the source links for the original advisory.

Code

The project this record applies to. Exploit listings stay in References.

No public source repository is identified for this product.

Timeline

Detection, updates, and resolution for this record.

  1. Jan 15, 2025 · Catalog

    Detected

    SimpleHelp contains a path traversal vulnerability that allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.

  2. Apr 24, 2026 · CISA KEV

    Known exploited

    Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.

  3. May 8, 2026 · CISA KEV

    Remediation due

    Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.

  4. Jun 17, 2026 · Catalog

    Updated

    SimpleHelp contains a path traversal vulnerability that allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.

Sources

  • CISA KEVConfirmed exploitationCVE-2024-57728

    SimpleHelp contains a path traversal vulnerability that allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.

    cisa.gov
  • CVE.orgVulnerability recordCVE-2024-57728

    Official CVE identifier

    cve.org
  • FIRST EPSSExploitation probabilityCVE-2024-57728

    30-day exploitation probability 64.7%

    first.org
  • NIST NVDVulnerability recordCVE-2024-57728

    SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.

    nvd.nist.gov
  • VulnCheck KEVConfirmed exploitationCVE-2024-57728

    SimpleHelp contains a path traversal vulnerability that allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server us

    vulncheck.com

References

Freshness

Last verified in this catalog Oct 17, 2026. Significant claims (KEV, EPSS, CVSS, affected ranges) come from the source rows above — open the original publisher for the authoritative advisory.