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Vulnerabilities

Vulnerability · CVE-2025-58163

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework.

Published Sep 3, 2025 · catalog updated Oct 19, 2026 · FreeScout is a free

Open the advisory

Exploitation likelihood is not on this record for CVE-2025-58163. A missing EPSS score is not a low risk. Compare FreeScout is a free with the linked advisory before you change production.

Gaps on this record

  • The stored product name is a package slug. The name on this page is taken from the title (FreeScout is a free).
  • No vendor fix or required action is stored. Compare the linked advisory before you change production.
  • EPSS is missing. A missing score is not a low risk.
Severity
High8.6
Known exploitation
Not in CISA/VulnCheck KEV
EPSS
Awaiting synchronization with FIRST
Remediation
Version ranges on file
Affected products
cpe freescout/freescout · stated freescout

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Versions 1.8.185 and earlier contain a deserialization of untrusted data vulnerability that allows authenticated attackers with knowledge of the application's APP_KEY to achieve remote code execution. The vulnerability is exploited via endpoint, e.g.: where the and parameters are processed through the decrypt function in without proper validation. The code decrypts using Laravel's built-in encryption functions, which subsequently deserialize the decrypted payload without sanitization, allowing attackers to craft malicious serialized PHP objects using classes to trigger arbitrary command execution. This is fixed in version 1.8.186.

Are you affected?

Enter the version you run. The result uses only the ranges stored on this record.

The check returns affected, not affected, or incomplete. It does not guess a version that is missing from the record.

  • cpe freescout/freescoutversion unspecified
  • stated freescout<= 1.8.185

How to fix CVE-2025-58163

What to do

Three questions, each answered from this record only. Confirm the vendor advisory before you patch.

Should you patch?

Exploitation likelihood is not on this record for CVE-2025-58163. A missing EPSS score is not a low risk. Compare FreeScout is a free with the linked advisory before you change production.

Which versions are affected?

Compare what you have installed with <= 1.8.185. Compare the installed version with the linked vendor advisory before you change production.

What should an analyst verify?

CWE-502: Deserialization of Untrusted Data. EPSS is not on this record yet. There is no CISA KEV listing. No Exploit-DB or Metasploit reference is linked. Use the source links for the original advisory.

Code

The project this record applies to. Exploit listings stay in References.

Timeline

Detection, updates, and resolution for this record.

  1. Sep 3, 2025 · NIST NVD

    Detected

    FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Versions 1.8.185 and earlier contain a deserialization of untrusted data vulnerability that allows authenticated attackers with knowledge of the application's APP_KEY to achieve remote code execution. The vulnerability is exploited via endpoint, e.g.: where the and parameters are processed through the decrypt functi

  2. Oct 19, 2026 · NIST NVD

    Updated

    FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Versions 1.8.185 and earlier contain a deserialization of untrusted data vulnerability that allows authenticated attackers with knowledge of the application's APP_KEY to achieve remote code execution. The vulnerability is exploited via endpoint, e.g.: where the and parameters are processed through the decrypt functi

Sources

  • CVE.orgVulnerability recordCVE-2025-58163

    Official CVE identifier

    cve.org
  • NIST NVDVulnerability recordCVE-2025-58163

    FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Versions 1.8.185 and earlier contain a deserialization of untrusted data vulnerability that allows authenticated attackers with knowledge of the application's APP_KEY to achieve remote code executi

    nvd.nist.gov

References

Freshness

Last verified in this catalog Oct 19, 2026. Significant claims (KEV, EPSS, CVSS, affected ranges) come from the source rows above — open the original publisher for the authoritative advisory.